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Customer Service

Customer Service

Shipping & Delivery
Delivery details and fees can be calculated during the checkout process on the My Cart page. All orders will ship within 7 business days from the date of payment. All packages will be sent via myHermes or DPD by default, unless stated otherwise. When shipping overseas, customs can delay packages by up to 6 weeks. This doesn't happen often, but it can happen.
Privacy & Security
This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy. We reserve the right to make changes to this website's policy at any time without prior notice. Be also aware that privacy practices set forth in this here are for this website only and do not apply for any other linking websites.

Collection of Information
We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by our visitors like you. The information you provide and that is collected is used to fulfill you specific request.

Cookie/Tracking Technology
This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in our efforts to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information
In the event of fraud prevention or investigation, we may be asked to share collected information with governmental agencies or other companies assisting us. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure and encrypted during the type of transmission. Only authorized employees, agents and contractors have access to this information.

Please contact us if you have any questions or concerns about our website's privacy.
Returns & Replacements
Please refer to our returns page for more information.
Ordering
Flawless Fashion reserves the right to revise prices and details at any time without notice. All items are subject to availability. A full refund will be given where you have already paid for an item.
Payment, Pricing & Promotions
We Accept Payment via PayPal & Major Credit Cards – Visa, Mastercard, American Express & Discover. Promotions and New products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter.
Viewing Orders
Please click here to view your recent order placed from your account.
Updating Account Information
Your initial contact information was entered when you first opened your Flawless Fashion account. Your account can be updated from here as needed, to include additional information such as contact details, email address, billing & shipping addresses and more.